*Important Holiday Information*
Please note that whilst you can continue to place orders on our website (our website never closes!!) no orders will be dispatched between 19th October - 26th October. Any orders placed during this period will be processed from the 29th Oct and dispatched thereafter.
If you need to contact us during this period, please use the contact form here, and we will endeavour to answer you asap during this period.
Delivery CostsFirst Class Delivery is £3.50 - UK only
(Special price of £1.95 delivery charge for box of candle melts only - applicable to one box of 10 melts)(Special price of £1.95 delivery charge for box of candle melts only - applicable to one box of 20 melts)
Delivery TimescaleEstimated delivery 1-3 working days from dispatch. We will always try and dispatch items within 24-48 hours of your order being placed (Mon to Thurs) unless otherwise indicated on the product/s. During busy periods (Christmas, Mothers Day & Valentines Day) please allow an extra day for dispatch.
Suggested delivery times vary but from our experience the average delivery ranges between 1-3 working days from dispatch. Purchases made on a Friday will normally be dispatched on the following Monday.
We use Royal Mail for small packages less than 1kg (normal delivery timescale from dispatch 1-2 days) and My Hermes for larger packages over 1kg (normal delivery timescale from dispatch 2-3 days)
We will email you as soon as the item/s have been dispatched. If you need an item urgently we are always happy to try and accommodate whenever possible. You can email or telephone 07557 738482 us with your enquiry.
Wedding, Anniversary, Hen Party, Baby Shower and Communion Favours Delivery InformationFavour Bags - made to order so please allow at least 5 days for dispatch.
Favour Boxes - made to order so please allow at least 7 days for dispatch.
B'Jewelled Favours - made to order please allow at least 3 weeks for dispatch.
If you have also ordered any other items, these will be dispatched at the same time as your favours, unless ordered as a new separate order with additional postage paid.
PaymentsWe use Paypal for secure online payments.
You can pay by credit or debit card. You do not need to register for Paypal or have a Paypal account to use this service. Just select 'checkout as a guest' and pay by credit/debit card on the Paypal payment page.
Where can we deliver to?We Deliver to the UK only.
If you are purchasing as a gift we can deliver directly to the recipient, or of course we can deliver straight to yourself.
Failed DeliveriesIf you refuse a parcel or fail to collect a delivery after reasonable attempts have been made to deliver it, to you or the recipient and the parcel is returned to us, we will charge you an additional £6.00 to cover these costs.
Returns and ExchangesCustomer satisfaction is very important to us and we want our customers to be delighted with their purchase. However, we acknowledge there may be occasions when it may be necessary to return an item. Should this happen you must inform us by email within seven working days and return the item/s with all the packaging and labels attached and in an unused condition. In the case of gift boxes all items must be returned intact and unused in the box with packaging and labels attached.
Please note, you are responsible for returning the goods to us unless faulty.
A refund with be issue upon their safe return and provided the above conditions have been met.This does not affect your statutory rights.
Proof of posting is not proof of delivery. It is advisable to send returned items by registered post, we cannot accept responsibility for goods lost or damaged whilst in transit.